We try to display the most accurate colors possible. Depending the device you're using and the light in your home, products may slightly look different when delivered.
We ship our products by CARGO COMPANIES- FEDEX/DHL/UPS/MNG
Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. Email firstname.lastname@example.org for return address and more detailed instructions.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gift cards cannot be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customers are responsible for all taxes and duties (including VAT) imposed by your country of residence.
Anatolian Design is not responsible for any packages held by international customs agencies. Please check with your country's customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Anatolian Design is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
If it is a custom piece and it is returned to us, you should contact us immediately to arrange reshipping as custom orders are final sale and we cannot refund you for the purchase.
Anatolian Design mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.